Customer Support
Outstanding support without the context switching
Sync your Intercom conversations, track satisfaction scores, analyse sentiment, and tie support quality directly to customer health — all without leaving the platform.
Intercom integration
Conversations, contacts, and tags sync automatically. See support history alongside every customer record without switching tabs.
Conversation tracking
Track open conversations, response times, and resolution rates per customer. Identify accounts that need more attention.
CSAT & NPS surveys
Run satisfaction surveys directly through the platform and tie results back to individual customer records and health scores.
Sentiment analysis
AI-powered sentiment scoring on support conversations. Detect frustration early and route critical accounts to senior team members.
Support metrics dashboard
Aggregate support volume, satisfaction trends, and first-response times across your entire customer base.
Escalation workflows
Automatically flag accounts with high support volume or negative sentiment for review by Customer Success managers.
Screenshot coming soon
Related features
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