Customer Portal
Give customers their own space
A branded self-service portal where customers can track onboarding progress, submit and follow support tickets, complete satisfaction surveys, and access their knowledge base. Transparency builds trust.
Self-service onboarding tracking
Customers see their onboarding progress in real time, complete assigned tasks, and upload documents — all without emailing your team.
Support ticket management
Customers can submit new support tickets, track existing ones, and see resolution status. Reduce inbound email volume dramatically.
Satisfaction surveys
Embed CSAT and NPS surveys directly in the portal. Customers can provide feedback at any time, not just when prompted.
Knowledge base access
Surface relevant help articles and guides within the portal. Help customers help themselves before they reach out to support.
Branded experience
The portal carries your branding so customers feel like they are using your product, not a third-party tool.
Secure authentication
Customers log in with their own credentials. Each user only sees data relevant to their organisation.
Screenshot coming soon
Related features
Ready to get started?
See how Hotdog Factory can transform your customer management.
Get Started Free