🌭Hotdog Factory
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Built for SaaS teams

The SaaS Management Platform That Does Everything

Onboarding, customer success, support, product management, and reporting — all in one place. Stop juggling spreadsheets and start managing your customers properly.

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Everything you need to manage your SaaS customers

Everything you need, nothing you don't

Ten integrated modules that replace your entire SaaS management toolkit.

Customer Onboarding

Pipeline management, templated phases, Gantt timelines, customer portal with progress tracking, file uploads, and target TTL/TTV metrics.

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Customer Success

Health scores, MRR/ARR tracking, sentiment analysis, renewals & upgrades, churn watch, account reviews, and AI-powered insights.

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Customer Support

Live chat widget, help centre with self-serve articles, conversation inbox, ticket management, and satisfaction surveys (NPS/CSAT/CES).

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Product Management

Roadmap with RICE scoring, feature requests with customer voting, bug tracking pipeline, releases & sprints, and backlog management.

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Analytics & Reporting

MoM/QoQ dashboards, board-ready PowerPoint exports, actuals vs forecast, revenue forecasting, and financial year configuration.

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Integrations

HubSpot CRM (deal import, contact sync), Intercom (support metrics), Resend (email), Companies House (enrichment), and news monitoring.

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AI-Powered

Claude AI customer analysis, churn risk prediction, upsell opportunity detection, and automated insights that surface what matters.

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Team Collaboration

Real-time team chat with presence indicators, element sharing, video calls, tasks & reminders, and a unified activity feed.

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Customer Portal

Self-service onboarding, support tickets, help centre, file uploads, and a health dashboard your customers can access directly.

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Multi-Tenant

Workspace isolation, role-based access control, platform admin console, tenant management, and usage tracking across organisations.

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10+
Modules in one platform
360°
Customer visibility
5+
Tools replaced
1-click
Board-ready exports
AI
Powered insights
0
Spreadsheets needed

How it works

Three steps to managing your SaaS customers like a pro.

Step 01

Onboard

Create a project, set up your pipeline, and start onboarding customers with templated workflows and automated progress tracking.

Step 02

Manage

Track health scores, MRR, renewals, and support conversations in one place. Everything about every customer, always up to date.

Step 03

Grow

Identify expansion opportunities, reduce churn, and generate board-ready reports that show the real impact of your CS team.

10 reasons to ditch the spreadsheets

Single source of truth for every customer
Replace 5+ separate tools with one platform
Board-ready PowerPoint exports in one click
AI-powered churn prediction and upsell detection
Real-time health scores with sentiment analysis
HubSpot, Intercom, and Resend integrations built in
Self-service customer portal with live chat
Product roadmap tied to customer voting
Gantt timelines and templated onboarding phases
No more spreadsheet hell

Ready to manage your SaaS customers?

Replace your spreadsheets with a platform built for SaaS customer management.

Join the Beta
    Hotdog Factory — The SaaS Management Platform That Does Everything